Shipping Policy

Shipping Policy

At KawaGear, we are committed to delivering high-quality anime-inspired streetwear to fans around the world. Most of our products are made-to-order, meaning each item is produced specifically for you after your order is placed. This allows us to offer unique designs while maintaining excellent quality control.

This Shipping Policy explains our order processing times, shipping estimates, delivery expectations, and important terms. By placing an order with KawaGear, you agree to the terms outlined below.

  • Warehouse: 4405 Jager Dr NE Ste C4-4096
    Rio Rancho, NM 87144
    United States
  • Working Time: Monday – Friday: 9:00 AM – 5:00 PM MST

Shipping Fees

We charge a flat shipping rate for all orders:

  • United States: $5.99 per order
  • International (All other countries): $12.99 per order

Order Processing & Production Time

Once your order is placed and payment confirmed, it enters our production queue.

Because many KawaGear products are custom-made, production times vary by category:

  • Apparel & Fashion Accessories (hoodies, t-shirts, jackets, joggers, embroidered items, etc.) Production Time: 1–3 business days

Production times may be longer during holidays, peak seasons, or promotional events. Once production is complete, your order will be carefully packaged and shipped.

Shipping Time Estimates

After production, orders are handed over to our shipping partners.

Estimated Shipping Times (after production):

  • United States: 7–10 business days
  • International (Worldwide): 7–14 business days

Total delivery time = Production time + Shipping time. Please note that these are estimates. Actual delivery may vary due to customs, local courier, or unforeseen circumstances.

Shipping Carriers

We partner with reliable carriers including:

  • UPS
  • FedEx
  • DHL
  • Yun Express
  • Local postal services (depending on destination)

Delivery Responsibility

Once the carrier marks the package as “Delivered,” KawaGear considers the order fulfilled. We are not responsible for packages lost, stolen, or misplaced after delivery confirmation.

About late delivery:

Orders are almost always shipped on time. Unexpectedly, your order may be delayed for the following reasons:
• Mistaken address
• Missing number of apartments, buildings, floors or units
• Extreme weather conditions
• International customs clearance
If you notice that your order has been delivered later than expected, you can contact us by email: support@kawagear.com. We will solve it within 1 – 3 business days.

Track your order
After the order has been shipped, the tracking number will be sent to you by email.

For questions about shipping policy, please email us at: support@kawagear.com