Returns & Refunds Policy

Returns & Refunds Policy

Returns & Refunds Policy

At KawaGear, we want you to feel confident when ordering from our store. This Returns & Refunds Policy explains when items can be returned, how to request a return, return shipping responsibilities, and how refunds are processed.

This policy applies to products purchased through KawaGear, including Vintage Tees, Hoodies, Shorts and other products available on our website.

1. Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, the item should:

  • Be unworn and unused.

  • Be unwashed and unaltered.

  • Be in its original condition.

  • Include original packaging, tags, or accessories when applicable.

  • Be purchased directly from KawaGear.

Items that do not meet these conditions may be refused or may be subject to a partial refund.

2. Items That Arrive Damaged, Defective, or Incorrect

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Depending on the situation, we may provide:

  • A replacement at no additional product cost; or

  • A full refund for the affected item.

For items that are damaged, defective, or incorrectly sent due to our error, KawaGear will cover the applicable return shipping cost.

When contacting us, please provide your order number and clear photos or videos showing the issue so our team can review the request.

3. How to Request a Return

To start a return, email our customer support team at:

Email: support@kawagear.com

Please include:

  1. Your order number.

  2. The name of the product you want to return.

  3. The reason for the return.

  4. Photos or videos of the product when relevant.

  5. Any additional information that may help us review the request.

Please do not send an item back before receiving return instructions from our support team.

Once your request has been reviewed and approved, we will provide the appropriate return instructions.

4. Return Shipping

For returns caused by a customer preference, such as a change of mind, incorrect size selection, or no longer wanting the item, the customer is generally responsible for the return shipping cost.

If the return is required because:

  • The item is defective;

  • The item arrived damaged; or

  • We sent the wrong product,

KawaGear will cover the applicable return shipping cost.

Returned packages should be sent using a trackable shipping method whenever possible. KawaGear is not responsible for returns that are lost in transit when no tracking information is available.

5. Return Address

After your return request has been approved, please send the package to the following return/warehouse address:

KawaGear Return Warehouse
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144
United States

Important: Please contact us before shipping your return. The return address should only be used after your return request has been approved and the return instructions have been provided.

6. Refunds

Once your returned item arrives at our warehouse, it will be inspected to confirm that it meets the applicable return conditions.

After the return has been approved:

  • The refund will be issued to the original payment method.

  • Refund processing will normally begin within 10 business days after the returned item has been received and inspected.

  • Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

For eligible returns caused by customer preference, original shipping charges are generally non-refundable.

For defective, damaged, or incorrectly shipped items caused by our error, we will review the order and may refund the applicable original shipping cost.

7. Exchanges

We accept exchanges for items that arrive defective, damaged, or incorrect due to our error.

For a different size, color, style, or other customer preference, we generally recommend returning the original item and placing a new order after the return has been approved.

Please contact support@kawagear.com if you need assistance with an exchange.

8. Non-Returnable Items

A return may not be accepted when:

  • The return request is submitted more than 30 days after delivery.

  • The product has been worn, washed, altered, or damaged after delivery.

  • The item is missing essential original components or packaging where applicable.

  • The product has been personalized or customized specifically for the customer, unless it arrives defective or incorrect.

  • The item is otherwise not in a resalable condition due to customer use or handling.

If an item has a manufacturing defect or was incorrectly shipped by KawaGear, please contact us even if it falls within one of the situations above.

9. Size and Product Selection

Customers are responsible for reviewing product descriptions, available size information, and product details before placing an order.

For apparel such as Vintage Tees, Hoodies, and Shorts, please review the applicable size chart carefully before purchasing.

A return based on size, fit, color preference, or change of mind is subject to the standard return conditions outlined in this policy.

Minor differences in color or appearance may occur due to individual screen settings, lighting, or normal production variations and do not automatically constitute a product defect.

10. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address when placing an order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the package needs to be reshipped.

If you notice an error in your shipping information shortly after placing an order, please contact us immediately at support@kawagear.com. We will make reasonable efforts to assist before the order is shipped.

11. Lost or Stolen Packages

Once a carrier confirms that an order has been delivered to the shipping address provided at checkout, the order is considered delivered.

If you cannot locate a package marked as delivered, please first check with household members, neighbors, building management, or the carrier.

KawaGear may assist with contacting the carrier when appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered and subsequently lost or stolen.

12. Questions About Returns or Refunds

If you have questions about a return, refund, damaged product, or exchange, please contact our support team.

Email: support@kawagear.com